Customer Journey Mapper
spunk.codes
Journey Setup
Journey Name
Customer Persona
Persona Description
Add Stage
Stage Name
Awareness
Consideration
Purchase
Retention
Advocacy
Custom...
Custom Name (if custom)
Overall Emotion
Happy
Neutral
Frustrated
Add Stage
Add All Default Stages
Add Touchpoint
Stage
Channel
Website
Email
Social Media
Ads
Phone
In-Store
Live Chat
Mobile App
Other
Touchpoint Name
Emotion at this point
Happy
Neutral
Frustrated
Description
Pain Point (optional)
Add Touchpoint
Overview
0
Stages
0
Touchpoints
0
Pain Points
0
Channels
Journey Map
Actions
Export as JSON
Save Journey
Clear All
Saved Journeys